Privacy Policy

Open Bonnet FZCO is committed to protecting our visitors’ and members’ privacy. The following Privacy Policy outlines the information Open Bonnet FZCO (the “Company”, “we”, or “us”) may collect and how we may use that information to better serve visitors and members while using our website or the Open Bonnet mobile application.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our website or mobile application (collectively, the Platform), you agree to the terms of this Privacy Policy. This Privacy Policy may change from time to time. Please review the following carefully so that you understand our privacy practices.

If you have questions about this Privacy Policy, please contact us at [email protected]

Information We Collect

Upon registration with the Platform as a car owner, a user profile is developed to further customize the user’s experience. Currently the required data fields are:

In addition, tracking information is collected as you navigate through our Platform, including, but not limited to geographic areas. If you are booking a job that involves pick up or drop via the Service, your GPS coordinates may be recorded. Most GPS enabled mobile devices can define one’s location to within 50 feet. We collect this information in order to calculate your pick-up drop charges, if any, and do not use it for any other purpose.

To help us serve your needs better, we use “cookies” to store and sometimes track user information. A cookie is a small amount of data that is sent to your browser from a web server and take a small space on your computer’s hard drive. Cookies can be disabled or controlled by setting a preference within your web browser. The use of third party cookies is not covered by our privacy policy. We do not have access or control over these cookies.

You may also choose to upload photos while using our Platform, if you wish to do so this may be viewable by the Service Providers for better experience. You may update your profile picture at any time by logging into your account and the pictures you shared with Service Provider on messaging service will be automatically removed after 30 days of job/ purchase closure. When you use our services through your mobile device, we will track your geo-location information so that you are able to view the service providers nearest to your area, set your car location, and allow pick-up/ delivery boys to find your location. We will not share this information with third parties for any purpose and will only use this information for the sole purpose of fulfilling your request.

All credit/debit cards details and personally identifiable information will NEVER be stored or leased to any third parties without your additional permission. By submitting your credit or debit card account information through our Services, you expressly consent to the sharing of your information with third-party payment processors, and other third-party service providers (including but not limited to vendors who provide fraud detection services to us and other third parties).

Some of the advertisements you may see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

You also may provide information (such as ratings, reviews, tips, comments, likes etc) to be published or displayed on publicly accessible areas of our Services, or transmitted to other users of our Services or thirdparties. Such information is posted on and transmitted to others at your own risk. Additionally, we cannot control the actions of other users of our Services with whom you may choose to share your information. Therefore, we cannot and do not guarantee that your information will not be viewed by unauthorized persons. We may display this information on the Services, share it with businesses, and further distribute it to a wider audience through third party sites and services. You should be careful about revealing any sensitive details about yourself in such postings.

The Company can use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Website. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you. We might also collect device type when you use our mobile application, we use this information for the sole purpose of providing you with the most up to date application and features.

How We Use Your Information

Our primary goal in collecting information is to provide you with an enhanced experience when using the Service. We use this information to closely monitor: (1) which features of the Platform are used most, (2) to allow you to view your Open Bonnet Service History, (3) store your credit card information with our PCI certified payment partner (upon permission), (4) get customized results for marketplace searches or promotions we may run from time to time in conjunction with Service Providers, (5) rate Service Providers, and (6) to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources. We use the mobile information collected so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases marketing purposes.

When you use Open Bonnet services, your information may be provided to the Service Providers whom you have selected. In order to facilitate your transaction, we provide your information to that Service Provider in a similar manner as if you had dealt directly with them. OBT or the Service Provider may contact you through calls or text messages regarding your job/ product purchases. We may also share with the Service Providers additional information, such as information about your car upkeep preferences and history or information that we collect from third-parties. We do not control the privacy practices of Service Providers. Please contact them directly if you want to learn about their privacy practices.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service

When you sign up for an account, you are opting in to receive emails from other Open Bonnet or Service Providers. Based upon the personally identifiable information you provide us, we or the chosen Service Providers may also communicate with you by email, in-app messages or telephone in response to your inquiries, to provide the services you request, and to manage your account.

Targeted or Behavioral Advertising

Targeted advertising (also known as Behavioral Advertising) uses information collected on an individual’s web browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which advertisement should Open Bonnet be displaying to a particular individual on websites other than The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number.

Our Disclosure of Your Information

We do not sell, rent or trade your personal information or geo-location information. We will only use this information as disclosed within this privacy policy.

The Company may share aggregated information that includes non-identifying information and log data with third parties for industry analysis, demographic profiling and to deliver targeted advertising about other products and services.

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to process payment, provide customer support, provide geo-location information to our service providers, to host our Platform, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Website and Service are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may also provide selected personal information to our trusted business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications by contacting those third parties directly.

The Company cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of the Company or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.

If we are involved in a merger, acquisition, or sale of Open Bonnet, you will be notified via email about the relevant changes particularly to the use of your personal information, as well as any choices you may have regarding your personal information.

We may use a third party hosting provider to host our support section of the Platform. Information collected within this section is governed by our privacy policy.

Access to Personal Information

If your personal information changes, you may correct, delete inaccuracies, or amend it by making the change on our profile page on the Application. We will retain your information (including geo-location) for as long as your account is active or as needed to provide you services. If you wish that we no longer use your information to provide you services contact us at [email protected].We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Users under 18 years age: The Services are not intended for users under the age of 18. We do not knowingly collect any personal information from users under 18 or market to or solicit information from anyone under the age of 18. If we become aware that a person submitting personal information is under 18, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about an individual user under 18, please contact us at [email protected]


The personally identifiable and geo-location information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

Compliance with data protection regulations: The information we obtain from or about you may be processed and stored in various servers located across the globe, which may provide for different data protection rules than the country in which you reside. We comply with generally accepted industry standard regulations regarding the collection, use, and retention of data. Each location may provide for different data protection rules than the country in which you reside. By using the Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including to the transfer of your information outside of your country of residence.

Social Media (Features) and Widgets

Our Platform includes Social Media Features, such as the Facebook/ LinkedIn/ Google login, Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes in this Privacy Policy

The Platform Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the Platform. Modifications will be effective on the day they are posted.

For any queries related to the Privacy Policy, please contact us on: [email protected]